Complaints & Feedback Policy

Providers of disability services are required to have a consumer grievances and complaints procedure, in accordance with the Disability Services Act (1993), and National Standards for Disability Services Standard 4. 


Full Circle complaints management policy aims to assist in quality assurance and development as well as achieve the following standards:

  1. Provide clients and their families with a means to complain or compliment us on services provided.
  2. Increase the level of client satisfaction with the delivery of services and enhance the consumer/provider relationship.
  3. Recognise, promote and protect consumers’ rights, including the right to comment and complain.
  4. Provide an efficient, fair and accessible mechanism for dealing with consumer complaints.

Making a complaint

Complaints can be made via phone, email, in person, in writing, or on the feedback and complaints form on the Full Circle website.

Management will ensure that the complaints management policy is accessible to clients through the following means:

Complaint Management Process

When a complaint is made:

Compliant Outcome